Privacy Policy

Distributor

Kyuryudo Co., Ltd.

Operations Manager

Kyuryudo Co., Ltd.

location

〒102-0094
3-23 Kioicho, Chiyoda-ku, Tokyo, Bungeishunju New Building 1st Floor

telephone number

03-3239-3381

email address

kyu-mail@kyuryudo.co.jp

Required fees other than the product price

[Book order]

Delivery will be made at the shipping rates listed below.
[Hokkaido] 1,300 yen
[Aomori Prefecture, Iwate Prefecture, Akita Prefecture] 900 yen
[Miyagi Prefecture, Yamagata Prefecture, Fukushima Prefecture] 800 yen
[Ibaraki Prefecture, Tochigi Prefecture, Gunma Prefecture, Saitama Prefecture, Chiba Prefecture, Tokyo, Kanagawa Prefecture, Yamanashi Prefecture] 800 yen
[Niigata Prefecture, Toyama Prefecture, Ishikawa Prefecture, Fukui Prefecture, Nagano Prefecture, Gifu Prefecture, Shizuoka Prefecture, Aichi Prefecture, Mie Prefecture] 800 yen
[Shiga Prefecture, Kyoto Prefecture, Osaka Prefecture, Hyogo Prefecture, Nara Prefecture, Wakayama Prefecture] 900 yen
[Tottori Prefecture, Shimane Prefecture, Okayama Prefecture, Hiroshima Prefecture, Yamaguchi Prefecture] 1,000 yen
[Tokushima Prefecture, Kagawa Prefecture, Ehime Prefecture, Kochi Prefecture] 1,100 yen
[Fukuoka Prefecture, Saga Prefecture, Nagasaki Prefecture, Kumamoto Prefecture, Oita Prefecture, Miyazaki Prefecture, Kagoshima Prefecture, Okinawa Prefecture] 1,300 yen
*Prices include tax
The cash on delivery fee is 330 yen (tax included).
Online store exclusive: Free shipping on purchases totaling 5,500 yen (tax included) or more.

[Artwork Order]

Shipping is free, and the cash on delivery fee is 330 yen (tax included).
※ Cash on delivery is not available only if the packaging exceeds 300,000 yen, and the payment methods will be either "Credit Card" or "Amazon Pay".
* If the size exceeds 160, the work will be shipped by Sagawa Express or another shipping company.
※If you wish to make a bank transfer, we will send you an invoice, so please transfer the payment to the specified account.
After confirming the payment transfer, we will ship the product. The transfer fee will be borne by the customer.
※Shipping outside Japan is generally not accepted.

Application expiration date

[Book and art order]

Credit card payment timing: It varies depending on the card company you use.
Cash on delivery payment timing: Please pay upon receipt of the product.

Defective products

[Book order]

In the unlikely event that the product is defective, damaged during delivery, or if you receive a different item from what you ordered, we will replace it at our expense for shipping.

[Artwork Order]

If the product is defective or damaged upon arrival, please contact us within 3 business days.
After returning the item with shipping charges paid on delivery, we will exchange it for a good product. In the case of one-of-a-kind works, it may take some time.
Please understand in advance that we may not be able to respond if you contact us late.

Sales volume

There are no specific specifications.

Delivery time

[Book order]

The product will be delivered in 3 to 4 business days.
※ Saturdays, Sundays, and public holidays are considered holidays.

[Artwork Order]

Delivery will take from one week to one month depending on the stock status of the work.

Payment Method

[Book order]

Cash on delivery (Yamato Collect), credit card, Amazon Pay

[Artwork Order]

Cash on delivery (Yamato Collect), credit card, Amazon Pay
※Cash on delivery is limited to 300,000 yen or less per package.

Payment Deadline

Credit Card / Amazon Pay Payment Timing: Immediate Payment
Cash on delivery payment timing: Please pay upon receipt of the product.

Return deadline

Returns and exchanges of products due to customer reasons are generally not accepted.

Return Shipping Fee

If the product is defective or damaged upon arrival, please contact us within 3 business days. After returning the item with postage paid on delivery, we will exchange it for a good product. For unique items, it may take some time. Please understand that we may not be able to respond if you contact us late.